What a ride. - ATN PVS14-3 1x27mm Night Vision Monocular

I am not sure where to submit a review, I do not participate in social media, but I do believe in commending people when they display professionalism and integrity. When you make a substantial purchase, you investigate it as much as possible, especially when you must get permission to spend thousands of dollars from your wife. ATN had wonderful reviews and I had used their products while I served in the military, so this looked to be an easy sell, to my wife … ish, well it helped.
However, I ran into issues with the sales technician and it made me question my purchase. It is not always about the product; service is a major partner when it comes to trust in a major purchase. If an employee displays bad character traits, you begin to think about what else is not standards there as well. When you make a purchase in the price range of NVGs, you expect professionalism and honesty. The sales rep tarnished this to some degree. Once the PVS-14 finally arrived, I was excited to check them out, I had not used NVGs in some time and the last ones that I did use were PVS-7A Green. I was excited for my wife, who graciously allowed me to purchase these, to try them out. Well, they had a defect in the objective lens and were very blurry. So, along with the rough first impression and now we have a quality issue, I was losing faith in ATN. These things happen, but not at the same time. It was then that I noticed that the receipt that came with the PVS 14s was 1000.00 more than what I had agreed to pay. I am now thinking that my wife is going to kill me and burry me with these defective goggles in the back yard. I then jumped on the internet and submitted a support case.
This is when I met Ken Noblitt. I was a little apprehensive given my experience so far. He immediately jumped into motion; he asked the usual questions regarding focusing etc. I sent him photos of the lens defect and he immediately created an RMA, no questions. He also contacted finance, which is what I should have done here, my wife. All I can say is “fear”, you contact your wife when you think you have made an expensive bad decision. A few minutes later I receive an email regarding the RMA and that he had spoken to ATN finance and they had charged the correct price and not the wrong one on the receipt. I called my wife and she confirmed that this was correct. I was off to the races and in good graces; I had a shipping label and Ken was emailing me every step of the process. He answered every question I had and re-assured me that there would be a quick turn-around, and he was correct every time. Ken single handedly change my opinion about ATN. You rarely see this with support, I should know, I have been in support for a very long time. I would hire this guy in a second. He was knowledgeable, kind, and attentive, not to mention patient. I now have the PVS-14 and will be attending a training camp with my former military buddies, one of which has a YouTube channel which reviews weapons and accessories. He will be reviewing your PVS-14 6015 3W. Thank you Ken, I did not want to be the only guy without nods, you never recover from that type of ridicule. By the way, where were these goggles when I was in the military----WOW! The white Phosphorous is awesome. These things weigh next to nothing. I learned not to judge a company by one person, you guys have lived up to your rep……