Dude with Nods from United States, NC Public Profile

I am not sure where to submit a review, I do not participate in social media, but I do believe in commending people when they display professionalism and integrity. When you make a substantial purchase, you investigate it as much as possible, especially when you must get permission to spend thousands of dollars from your wife. ATN had wonderful reviews and I had used their products while I served in the military, so this looked to be an easy sell, to my wife … ish, well it helped.
However, I ran into issues with the sales technician and it made me question my purchase. It is not always about the product; service is a major partner when it comes to trust in a major purchase. If an employee displays bad character traits, you begin to think about what else is not standards there as well. When you make a purchase in the price range of NVGs, you expect professionalism and honesty. The sales rep tarnished this to some degree. Once the PVS-14 finally arrived, I was excited to check them out, I had not used NVGs in some time and the last ones that I did use were PVS-7A Green. I was excited for my wife, who graciously allowed me to purchase these, to try them out. Well, they had a defect in the objective lens and were very blurry. So, along with the rough first impression and now we have a quality issue, I was losing faith in ATN. These things happen, but not at the same time. It was then that I noticed that the receipt that came with the PVS 14s was 1000.00 more than what I had agr