Atn dropped the ball - ATN ThOR 4 1-10x19mm Thermal Smart HD Rifle Scope

I received an atn Thor 4 in 640 x 480 1-10x scope ,indoors the picture seemed good but when I went outside all I can see is a spot the size of the reticle I tried nuccing and other adjustments nothing mattered I even let it acclimate to the temperature and made no difference. When I zoom it in the spot I can see gets bigger but Picture becomes fuzzy. When I have it on black hot it’s a bright screen with very little detail. All other color pallets have wavy lines around the sides .With the app I can’t adjust contrast, thermal sensitivity, power nuc button, color pallets, photo mode, burst count, and when I tap on the gallery button it closes the app. It also takes 29 clicks of the wheel to go from 1x to 2x. So I returned the scope and received another one. Same issues!!. I purchased an atn ots hd 384 monocular last year and the sight picture on that is very good I also have an atn x sight 2 that I like, so I’m familiar with atn products But I wanted to upgrade to a thermal scope so I purchased this which I will be sending back again Monday. Very Disappointed with it.