Cool product but has flaws considering the high price tag - ATN ThOR 4 4-40x75mm Thermal Smart HD Rifle Scope 30mm Tube

I have mixed feelings about this scope but overall I like it. The good: The image quality is great and the thermal imager is very sensitive. I like being able to record video. The live view streaming to the app is cool for your partner to see what you see in real time. The "one shot zero" function is a very cool feature. The bad: The SD card slot has a rubber cover that does not close if an SD card is inserted, kind of defeats the purpose. The scope is advertised as zooming to 40x however the optical zoom only goes to slightly under 20x. Anything beyond that is digital zoom and gets very grainy when zoomed all the way. Sometimes on recordings, the audio is about a second behind the video. I recently experienced the scope crashing/freezing and there is no obvious way to reboot the scope when this happens. Nothing in the manual covers this either. I tried calling customer service however I never was able to speak to anyone. After letting it sit for about an hour I was able to power it off and reboot it. Overall it is a cool product however for the almost $5k it cost I would expect ot to be flawless and it is far from that.