Bad customer service - Barska Biometric Fingerprint Safe AX11224

I received the safe as a Christmas gift in December 2019. A short time after buying it I noticed the rear panel on the door was falling off but I managed to hook it back on. The problem got worse and worse so about 6 weeks ago I contacted Barska about the issue. It took about 6 weeks to get a response.
After talking to customer service I was told by customer service there is nothing they can do, as I did not have a receipt even though the the safe was in with there 1 year warranty and the problem was a most likely a manufacturing defect. When I pushed the customer service agent I was told that the accounts department would not allow for a repair or exchange. How bad is that, the company would not stand by there product, they hide behind there accountants. Will not buy again.