ace from United States, HI Public Profile

After researching for the best thermal scope for the money, I went with the ATN Thor 5 XD LRF 4-40X. The function and clarity of this thermal scope for predator control is outstanding and is a game changer. However, just like with all electronic equipment and tools, they need to be serviced. (My scope was not holding its charge). I visited the ATN support page on their website and completed an RMA form and followed the easy to follow instructions. "For your reference, please have your receipt available, the make, model, and photo of the QR code on the ATN product you wish to service*. I received a follow up email from Rod Gerard the next business day and had my scope sent out via a mail carrier the same day. Rod Gerard excelled in our communication and instilled confidence in me knowing that someone actually answered on the other end. I own several ATN thermal scopes and I am glad, knowing that I can rely on a company that backs up the warranty on their products.