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When I received this scope, I really liked the simplicity of the Ballistic Plex Reticle, the scope looked great on my rifle and the eye relief was amazing! The only issue I had, was the lock ring for the diopter adjustment was extremely tight to the point that I was afraid I would damage the scope trying to break it loose. I decided to send it in to Burris for repairs, as this was not an Optics Planet issue. I was a little bit unhappy to find out that the turnaround time was between 4 and 6 weeks. (also, keep in mind that Optics Planet was completely willing to provide a RMA - Return Merchandise Authorization to take the product back for full refund or exchange.) Anyway, I was pleasantly surprised to see that Burris support was very hands on and they provided e-mail updates regarding the transit and repair progress. Long story short, I have my Scope back and mounted and leveled on my rifle after only two weeks! I haven't had it out to the range yet, but I can't wait to get out and run this thing! Much thanks to both Optics Planet and to Burris Optics!
I really like this scope, and purchased it after watching many reviews. The issue I am having is that right out of the box, the ocular housing lock ring for diopter adjustment was so tight, I was unable to break it loose. needless to say, after waiting for 2 weeks to get the scope, I had to send it in to Burris for repairs and I haven't even been able to try it out yet. Now I'm locked into a possible 5-6 week turnaround with Burris. I am hopeful they will expedite this process as this is a brand new purchase. As a side note though, Optics Planet did offer to let me return this product, but I really felt that this was not their fault, it was a fault of the manufacturer, so that being said, I will definitely be buying from Optics Planet again. It remains to be seen If I will buy another Burris scope. So Far though, Burris seems to be taking care of the issue. I did trial fit the Scope on my rifle and was very pleased with the clarity and eye relief that this scope has. I hope this helps anyone that is considering this product.