Johnnysniper from United States, IL Public Profile

Barska is by far the worst company I’ve EVER dealt with. I see above that someone was charged $10 for a warranty claim… I was just asked to pay $20 so it seems they pull random bullshit amounts from the sky to screw over people that bought a $100+ product that quit working! Makes no sense to not back your product but to then charge money without being able to answer the actual reason for failure or what defect they’re fixing. Kind of seems like they’re just trying to make a buck off their shortcomings of quality. If you’d like to see the countless emails back and forth when they couldn’t locate my item I shipped back to them just ask!!! It really felt like they were deliberately trying to frustrate me til I gave up with requests for information when a tracking number should have sufficed. They wanted proof of purchase- uh how about I sent it to you, isn’t that proof that I purchased it??? You’re an online company not like I stole it from 7-11 down the street. But then after a week of emails they go and ask for $20!!! Midway, Brownells, Optics Planet, and a few other companies have AMAZING customer service… BARSKA DEFINITELY DOES NOT AND THEY SHOULDNT BE TRUSTED! DONT GIVE THEM YOUR MONEY… buy from someone else. There’s no reason they shouldn’t have fixed the problem with my item as there was no major damage or obvious reason for failure. The runaround emails was one thing but then to be asked to pay $20 for a warranty was enough to top it off. I’ll never purchase another B

This laser is great! Bright and crisp, stays zeroed and has a real decent battery life. HOWEVER!!! This is the third time with two lasers that the middle screw that secures the laser to the mount has striped out completely. I did have them replace the first mount but now with my 2nd and 3rd mounts I can not get a reply. For such a great product they sure have an awful mount. I made sure with my last two mounts that I very gently tightened the middle screw just enough to hold it but not over tighten til it striped and it still failed me. I’m currently searching for 1” tube mounts from another manufacturer as I love the laser but will NOT be using a Barska mount again.