Rick from United States, CA Public Profile

I bought these a year ago and have been happy with them. The stabilization is great. I use them inverted with the switch on the bottom so I can manipulate it as well as the focus with my thumb. Recently, I had an accident with them and they were damaged. I called SIG and received an RMA number. I sent them in and within 2 weeks they were returned to me, repaired. I started using them like I normally do, with the switch on the bottom, and the stabilization did not work. So I called SIG, got another RMA and sent them in. I had explained to the rep that the stabilization did not work, but I did not explain that I use them inverted. I didn't even try to use them with the switch on the top because I have trouble with my fingers on my right hand. They were sent back to me with a report that they were working correctly. I tried them out and found they worked great when held with the switch on the top, but did not work when held with the switch at the bottom. I called SIG customer service and explained the problem. The rep contacted his optic repair technicians who informed him the binoculars are supposed to be held with the switch at the top. If held with the switch at the bottom, the gyro will eventually malfunction. So they sent me back a pair of, supposedly repaired ZULU6 binoculars, with a malfunctioning gyro. The rep would not issue another RMA to repair these, even though they were sent to me with a malfunctioning gyro. So much for the warranty.