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Reviews by Steven

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I really, REALLY wanted this unit to be fantastic.

Written on Feb 25, 2020

However, I cannot, in good conscience even give it an OK rating. Currently I am returning my second unit to Optics Planet. The first unit I purchased would not connect to any bluetooth device I owned. The scale was adequate. It measured accurately, and the powder calibration feature worked like a dream. Unfortunately one of the big draws for me was the ability to work through the bluetooth feature and create a database of loads that I could send directly to the scale. So, unit one went back to Optics Planet (yes I tried customer service for OP and FA and FA took almost 4 weeks to return my email) for replacement. The replacement unit arrived and I was very disappointed to see that the unit I received was not a new unit. I will not even say that it was a reconditioned unit. There were three layers of tape on the outside of the box. That tells me that at least two different people were in the box before I was. If one of them was a tech person, I have no clue. Nothing was mentioned on any of the documentation about the unit being serviced. But, hoping for the best, I plugged it in and started using it. Day one was perfect. All the bells and whistles worked flawlessly. Day two was another matter all together. First, after 50 loads were poured the unit stopped working. The load was reset, the unit went back to just turned on state, the powder calibration was lost, and I was back to square one. Or so I hoped. After about an hour, the unit went totally haywire.
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