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The ProChrono I received was missing the shields when it arrived. A call to Optics Planet took care of that. They contacted Competition Electronics and the shields showed up shortly. A representative from Optics Planet contacted me a little later to make sure that the order had been satisfied. Great customer service.
I had some trouble pairing the ProChrono with my phone and Windows tablet to use with the app. I called Competition Electronics for help and the technician I talked to explained the the instructions need updating and walked me through the short process. Everything works just like it should and the customer service both at Optics Planet and Competition Electronics were very responsive.