Terrible product and unprofessional customer service - Command Arms Accessories Hartman MH1 Red Dot Reflex Sight

I don’t often leave reviews but I feel like I must on this product. I purchased this Optic new back in Dec of 2017 at my local gun shop. I never got around to installing it until recently in September of 2019 so it just sat in my safe. Once installed and at the range I was unsuccessful in sighting in the optic. I tried on multiple outing and could get no closer to sighting it in and you know how crazy that can drive you when it should be a simple task. After many failed attempts I came to the conclusion that the turrets for windage and elevation were not changing the Point Of Impact. I then emailed CAA customer service for guidance as I knew my warranty would expire soon. By the time I received an email back from CAA it was January.

I spoke with Michael Grandy “sales manager” via email his initial email:

1/6/20
“Where was it purchased? Please provide an image of the bottom of your sight including the serial number.”

Which I sent him the same day he requested it 1/6/20 I did not hear back from Mr.Grandy. For a week So I decided to follow up with the following email.

1/13/20
“Hello Michael,

Is there any update on how i should proceed? Its been about a week since i sent the picture you requested.”

His response to my email

1/14/20
“ We haven’t received any MH1 sights from Israel for over 4 months so I’m not sure how we’ll proceed. I’ve reached out to the CEO, Mikey Hartman for clarification and will let you know the soonest. “

2/8/20
Time passed and I had a giant paperweight, surely after almost a month they would have received optics or would come up with some sort of solution to help a customer who spent near 500 dollars on an optic that never worked. I decided to email him the following message.

2/8/20

“Good morning Michael,

Any clarification on the MH1? The more time that passes leaves me to believe ill be stuck with a 400+ dollar paperweight that I didn't even get to use, and now I'm screwed. Please let me know if I can get a refund, and I will happily send it to you guys. Regardless of good experience or bad, I will be posting an honest review. Thanks again”

2/16/20
I have not gotten a response back.

I would advise anyone interested in this optic or any of their products to steer clear after this experience. Maybe I received a bad one and this issue could have been cleared up with better communication but to me that is poor professionalism. I hope you guys find this useful and if I hear a response back or resolve this I will update in the future.

Thank you