Fits my gun well but has retention issues - DeSantis Roscoe Cross Draw Leather Belt Holster

I realize there is a break in period for the holster, but I kept having to loosen the retention screw until it and its washer finally fell out. Optics Planet customer service was totally unresponsive. I finally got hold of DeSantis customer service and they are sending me a new retention screw. The weapon is a very hard draw with the screw really loose and that is after constant and repeated draw attempts to help break it in. I do love how it fits my weapon though.