Unhappy with product and customer service - FLIR Systems RS32 1.25-5X Thermal Night Vision Rifle Scope

If your reading this, you are considering a Flir RS-32. I would not recommend buying it from Optics Planet! My Thermal scope worked great the first 5 times I took it out. Unfortunately, I am not a professional hunter and can not get out to the bush 5 times in one month to throughly test the product before deciding if I wanted to keep it. I was very happy until the thermal stopped performing. When talking with Flir, they told me this could be an older unit that had been on their shelf for years.

The resolution started dropping. The battery now quickly dies in an hour and the menu screen outline stays in plain sight even after it is turned off disrupting vision. These are not things that should happen within a few months of spending this kind of money.

I called Optics Planet for advice but received no help. "Since you have had the product well outside the 30 days we can not offer you a return." I was told to contact Flir for help. This is NOT the customer service you expect when spending $4000 on a scope! No offers of a refund even if I spent the money with them on something else. No offers to replace the scope. Very disappointed.