If only staff knew about this - FLIR Systems Scout III 320 Thermal Night Vision Monocular

I wanted to know if it had a tripod mount. Brochure & Photos don't show.
-Optics Planet Sales didn't know.
-FLIR Sales line said "I think so, but don't know".

I risked it and ordered it. Turns out the unit does.

The Scout is a nice unit. My first foray into thermal. It's well built and undeniable quality... but there was a lot to be desired.
- No lens cap
- No instructions
- A single page Quick guide for a Scout 2. (I checked the serial tag: yes it was a new Scout 3)
- No video cable or idea how to use it.
- No downloadable guide for the Scout 3 online.

I called FLIR Support. Their responses:
- Apologies for no lens cap. They said they would ship me one.
- They said the Scout 2 documentation was "good enough" and they didn't bother reprinting anything for the new Scout 3. (Really guys? Come on... this is a $2k device. It's not that hard to reprint a single page.)
- They didn't know about video support for this model. Took them two days to find out.
- They didn't know how or where I could source a USB->RCA composite cable.. but it "might work". I bought a GoPro USB->RCA cable from Amazon. Nope. No joy.
- They then shipped me a USB type-B to USB Type A cable... which had no ability of course to plug into an RCA.

It seems Sales/Support on the new FLIR is decidedly lacking on knowledge of what this product can do or can not! That really tended to spoil a quality product by not providing the correct materials or fundamental knowledge of what their own product can do. FLIR Support confessed they knew nothing of the new Scout 3 product line yet. When exactly will they? Obviously it will be after its already been sold to consumers for a while. Hopefully soon they will figure that all out.

Sent the unit back. Hey... if you want a handheld unit to run around in the field with, by all means this is probably a top unit to go to. Performance wise, it appears fine, but I don't actually have much to compare it to. I wanted a little more versatility like video and ability to set it on a tripod for observation.