Worse customer service ever.... - FLIR Systems Thermosight Pro PTS233 1.5-6x19mm Thermal Imaging Weapon Sight

I've had this scope for a few years but haven't yet been able to use it as a scope. Workmanship on the scope mount is poor and the cross-hairs are not level. I would take the time to fix this (Flir won't) but it would be a waste as it can't be used as a scope because the recoil of the rifle (.223) causes the scope to power reset. Try taking a follow up shot on a coyote when you have to wait for the scope to power cycle and reenter the scope settings because they have reset to 0. I have been trying to return the scope for repair since I got it but FLIR doesn't support their products. It took months just to get them to send me a firmware update.

The FLIR support process works like this. You call and it always goes to a recording for you to leave a callback number. They never call back. Left multiple voicemails over 2 years and I haven't had a call returned. Go to their web site support section and open an RMA. You get a system generated email response that they have received your inquiry and will follow up soon. The problem here is their idea of soon and that of the average person is vastly different. Multiple emails and inquiries over 2 years have resulted in not a single response from FLIR.

I give them one star because the optics are fair and can be used as a monocular. At least it's not a paper weight.