Product good, customer service not so good - Hornady SST Slugs 12 Gauge 300 Grain Flex Tip eXpanding Slug 2.75" Shotgun Slug Ammunition

Firstly, I was always taught, if you can't say something good about someone, say nothing. So, Opticplanet implored me to write a review. There was no problem with the product. As always, Opticplanet carries great products. But, I have found customer service falling apart with all businesses. You can get a sale person in two rings, but customer service puts you on hold for 15 minutes and hangs up. You rarely get a call back, more likely never. I placed an order, and tried to cancel it. The order was still in processing and gave me no option online to cancel, so what do you do, call customer service, which is a waste of time. Sorry, but you insisted on a review to receive discounts.Products are great, customer service lacks, and needs a lot of attention. But, all businesses customer service is suffering.