Laser goes out when fired - NcSTAR 3 Armored Railed Sighting System Reflex Optic & Laser

First of all I really like this scope, but there is a problem. When I fire my weapon the laser goes off, it doesn't matter weather I'm using the green dot or the red laser and it doesn't happen every time. I called them and they said my battery cap was loose so I put a new battery in and got the cap as tight as I could get it, and still have the problem. Next step is to send it in and let them see what they can do with it.