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TERRIBLE CUSTOMER SERVICE AND DEFECTIVE PRODUCT
The 3 cent rubber nose piece deteriorated on my M-Frame 2 glasses. So, I contacted Oakley "customer service" and they told me to take them back to where I bought them, they should handle it. I said it was defective material from Oakley, not the retailer. They said, you can buy the piece through Oakley. I said, it was defective material, why would I have to buy a replacement? They said, fill out warranty information and send in the glasses with the nose piece. Are you frigin kidding me? The rubber attachment can't be more than 3 cents. Instead, they chose to treat me like a piece of poo. They refused to acknowledge their inferior materials, but instead, tried to make me look like the bad guy. I even contacted one of their top Executive Officers (Jane Lehman) to let them know of the service I was getting. She never responded. They obviously care nothing about their customers. Be very aware of this type of service or lack there of, when purchasing. You will most definitely be forced to buy additional nose pieces and ear pieces if you have them long enough. That's their strategic marketing ploy to get more revenue out of you. Instead of making them with materials that may last more than a few months, they force you to spend more money because of their inferior product.
Would recommend: No
2 of 2 found the following review helpful.
Good looking through; good looking at.
I really like the color-enhanced and undistorted vision that these glasses provide. They're great in low light and their weight is negligible while still assuring reliable protection at the range. It doesn't hurt that these Oakleys are also good looking.
Best Used for:
- sunny days
Would recommend: Yes
0 of 2 found the following review helpful.
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