Case sound/ cust svc not so much - Plano AW XL Pistol Case, 20.75In

Received the case and it is well built. My issue is with Plano’s cust support. I butchered the foam insert so sent an email to cust svc at Plano asking if I could purchase a set of foam inserts. Also asked about some guidance on how to better cut the foam next time. Never heard from them so have bought foam from a third source.

Next time I think I with Pelican as they seem to be better supported. Could find all kinds of foam inserts by model number, etc