Poor quality plastic materials in headband - Pro Ears Pro Tac Slim Gold NRR 28 Hearing Protectors

Over the years of enjoying my pursuit of Long Range Precision Marksmanship, I have purchased many fine products from Optics Planet. This product is not one of them. While the electronics within the headset work as advertized, the plastic in the headband is totally inadequate to the task.
Yesterday, while simply removing the headset from my head, one side of the dual sliding plastic ratchet components within the headband simply snapped off... fracturing and snapping back against my bare pate, gashing my scalp to the bone, and drawing blood.
Having researched the history of this product, I now find out that others have experienced similar issues, but may not have actually injured themselves. Either way, to have this problem occur on a nearly $300.00 electronic headset is ridiculous. At the very least, I expect to have replacement parts sent to me at no charge.

Jay W. Sample