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Rambo Bikes 750 Cross Country
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Very Poor Customer Service

by Kurt K, from IA, United States Written on September 24, 2021
My bike had issues from the moment I took it out of the box. Gears in internal hub were not properly working and will not correctly upshift right out of the box. I called Rambo with less than 2 frustrating miles on the bike and have been getting the run around from them for over 3 weeks. I have been told 4 times now that someone would call me back with a solution which has yet to happen. I now have a several thousand dollar bike with issues and when I call Rambo and ask to speak to someone they send me to a voicemail and my calls have yet to be returned. Very frustrating. Also the internal hub design constantly clicks which is very noisy for a silent bike. Customer service is some of the worst I have encounter. I guess after they get your money they are not concerned about keeping you as a customer and they have you in a no win situation because retailers will not take bikes as a return, you have to go through Rambo so there is nothing you can do about it. I will never spend my hard earned money on this brand again.
Would recommend: No
12 of 12 found the following review helpful.
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Last updated 2025-11-12 UTC.