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Cancel's Review of Steiner DBAL-A3 Dual Beam Aiming Laser
The product overall is solid in concept. Quality control appears to be an issue after being aquired by Burris. I have multiple A3's as well as several I2's. All the A3's post 6/19 production I have had power indicator light malfuntion. Others, post 4/18, have had Atpial input port defects. I semt all in need of waranty repair in recieved by Steiner 12/6/2019. Never received Tech updates as to the status of the units. 4-6 week turnaround estimated. Made first call to Steiner Tech support 1/27/2020 (Monday). 11th in the queue an opted for call back option. 2 hours 10 minn later Steiner called back. The tech was un able to provide any info as to what repairs had been done and was only able to confirm that my items had all been repaired and were ready for return shipping as of 1/23/2020. Steiner tech indicated that it should ship this week and I would receive email confirmation with tracking when shipped. On 1/29/2020 (Wednesday) I placed another call to Steiner and and expeirenced a Grondhog day like event. It is now 1/30/2020. Situation is unchanged. I am now in a position that I must purchase replacements for the my items that appear to be firmly ancorhored in the Steiner shipping department at the Miamisburg Ohio facility. I have made the decision to change product manufacturers. Watch ebay for a bunch of used Dbals! I prefer to give someone else a chance.
Pros:
Concept
Cons:
customer service is terrible
Best Used for:
Paperweight
Would Recommend:
No
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