Piece of junk mount and bad customer service - Trinity Force 3-9x42 Redcon-1 Scope Combo

I bought this for my Smith M&P Sport II. At first I loved it. The sights and coloring were nice and it had decent eye relief. I sighted it in at 50 yards, then moved to shoot at 100 and it was off sight (like not hitting the paper at all off sight) so I just went ahead and re-sighted it for 100. The next day I went to shoot varmint hunting and thankfully didn't see anything. I went to shoot some paper after calling quits for hunting and it wasn't even close to hitting paper. I noticed the optic itself seemed lose from the mount. Came to find out the screws the attach the optic to the mount were junk and holes were stripped. I contacted Optics Planet who directed me to Trinity Force which was fine with me since their warranty was great. Trinity Force directed me to fill out the warranty form so I did. 2 weeks later with no reply, I contacted them again and they said they had nothing showing my warranty form so I filled it out again and the customer service rep said to contact him directly if I did not receive confirmation of the warranty form within 24 hours. I never received confirmation so I contacted him (multiple times). No one from Trinity Force ever replied again so I am stuck with a scope with a mount that can't be removed and out about $130. Optics Planet is great but I would never purchase anything Trinity Force again.