Retailer sells returned item in less than new condition - TruGlo TFX Pro Sight Set for Walther PPQ

No real problem with the sight itself. The TFX sights remedy the 'recreational' TFOs durability problems, and try to get some of the market share of the Trijicon HD with the cocking ledge, and in the PRO series, the colored front iris and u-notch rear.
I'm not a fan of the sight picture it presents, and the fiber optic is much less bright than the TFO. I do think the new finish wears better, and have always been a fan of the sight picture being the same day and night.
My frustration with this unit is that it had a very small slotted screw in the front sight. The head was too small to bear against the inside of the slide to hold it on. I called TruGlo and they sent me the proper hex head screw - it took 10 days longer to get the screw.
I don't believe that the sight was packed this way new. I believe it was a return that was not properly verified before reselling. I did not involve Optics Planet in the fix - sending the product back seemed like wasted time and resource.
Optics Planet has always had good prices. The only time I've involved customer service it was handled well. Shipping availability was the only prior concern with OP, I hope they don't make a habit of selling less than 100% of what the manufacturer intended.