Instant on does not work - Viridian Reactor 5 Green Laser Sight for Ruger LC Pistols w/ Instant-On Holster

Viridian Green Laser is supposed to instantly turn on when removed from its specially designed holster. Mine does not do that. The dealer and Ruger were not any help. Ruger had my gun for weeks and they returned it to me in the same non working condition that I sent it to them. Now Ruger and the dealer tell me that I need to contact Viridian to get a new laser. Viridian does not answer their phone and all the customer service links on their web site are dead. Finally I received a return call from Viridian and I was informed that they can have me send the laser back to them via UPS ground (7-10 days) and they will repair NOT replace it (1-2 days) and they will return it to me via UPS ground (another 7-10 days). That solution is totally unacceptable for a product that did not work out of the box. For that reason I can not recommend Viridian.