Horrible warranty service - VISM SPD Solar Combat Red Dot Reflex Optic

I purchased this item June 16th.based on a review on 704 Tacticals YouTube channel. I received it on June 24. On the 26th.I noticed that the red light indicating that the sight was on was loose from the housing and recessed off to the side.I contacted NCstars warranty department per the instructions and direction of the included product information and a representative. I packed the item along with a 10 dollar money order for return shipping.I mailed it on June 30th.As of now October 10th., I have not recieved a replacement.I called several times in between a week or two of waiting and each time was given an excuse ranging from production /distribution and shipping issues to Covid 19.Please don't make the mistake I made! I have purchased three other sights for a fraction of the cost with better quality and customer support.I may never know how this item performs because I am still waiting.But based on the experience so far,it is simply not worth it at all.