Might upgrade rating if i can get a replacement that works - Flir Systems Breach PTQ136 Multi-Functional Thermal Imaging Monocular / FLIR Boson - 320x256, 60Hz Core

I bought my PTQ136 through DVOR (shipped from Optics Planet) on December 13th and it arrived December 19th. I was pretty excited to get the thing out and try it. At first I had trouble even getting it to turn on. Then after multiple tries it came alive. I was pretty impressed with the quality of the thermal and pallets. Was having fun until after a few minutes, it just shut off. Took a while to get it to turn back on and finally I was up and running again. Then a few minutes into viewing, the screen completely pixelated and I couldn't see anything. I could see stuff faintly so knew it hadn't frozen up, but could not make out anything through the pixilation. Finally I had to shut it off and restart it. It ran for a few seconds then pixelated again. I've only used it for a few minutes at a time and each time had a different problem. Tonight, it has been starting up and then just shutting down every few minutes. Then for a while, I would try to turn it on and would get the FLIR logo screen but it was a bright orange flash, and then immediate shut off. I've tried multiple batteries and even an external battery pack but still get the intermittent shut downs and occasional orange flash screen with no start up. Needless to say at this point I'm not that pleased with having spent over $2,000 for a lemon. I have contacted FLIR support via email but haven't had any contact from them yet. I thought I would ask them what I should try. At this point, I'm not even sure who to contact to send it in for repair or replacement...DVOR? or Optics Planet? or FLIR?