Some software bugs, slow service response - ATN X-Sight 5 LRF 3-15x UHD Smart Day/Night Hunting Rifle Scope, 30mm Tube w/ Gen 5 Sensor

I have some thermals and I reviewed several including the Thor line, in the past few years. This scope is interesting and overall I would give it a 4 except for the slow response to questions and the non answer received when I asked about the zeroing coordinates.
A couple of points
1. The view is great at 3x, not so great at 15x
2. The scope failed to respond 3 time in the first 2 days I had it. One time I had to do a hard reset by holding the off button 15 seconds.
3. The one shot zero works pretty good
4. I am not confidant the BC is very exacting. I am having a good bit of difficulty sighting at 100y and getting accuracy at 200y. I do my own loads, have SD at under 20 and 1/2 moa at 100y.
5. At 200y I am off 2+ inches. Still working on how to adjust for this. Not much help from service so far. There are x,y coordinates for the zero but no info on how much the POI changes when the x,y changes (at any yardage, say 100y)
6. So while the zero at a specific distance seems to work well, the BC calculation needs some adjustment and ability to fine tune.
7. Not sure of battery life in cold climates
That's all for now.