World class servive - Holosun HE507C 2 MOA Dot & 32 MOA Circle Reflex Red Dot Sight

Stratospheric Law of Success # 1 - Your true worth is determined by how much more you give in value than you take in payment.

I have been involved in manufacturing and quality since the early 90s. Been through the all of the various schools of Quality training from Quality Circles, Statistical Process Control, Kaizen, to Six Sigma. In the end you want to produce a product that is free of defects. A low cost product is often superior in quality than higher end products, because the waste and defects have been removed from the process. There are no craftsman skills that are needed; it’s controlled by the manufacturing process. In some cases there can still be some outliers or infant product mortality. What separates the fools from the princes is how they respond to a product that has been produced that is not fit for use.

I received a new Holosun HE507C red dot that appeared to have a small particle on the glass. It was scratch that grew after a short while. Not sure if I introduced the defect or if it was there all along. Long story short - Holosun repaired the optic within two weeks with a brand new updated model. I paid nothing for shipping. When I called they promptly answered the phone, and provided me with an email link to start the Return Material Authorization process. I have to say that the majority of firearm and accessory manufactures are still stuck in the 70s, but Holosun is in class all by themselves.

Going forward they will be my preferred vendor of choice. They are responsive and knowledgeable about their products. When I first purchased teh red dot sight, I had some questions that they answered. If you call their customer service you will speak with an agent very quickly and not be on hold for long periods of time.

I am also very impressed that the new red dot that they provided me has the vertical larger +/- buttons and the battery can be replaced without taking the optics off the firearm. Looks like the new version has been improved. This is the model that I would recommend.

If you are thinking about purchasing someone else's product, do yourself a favor. Call their customer service first, then call Holosun. You will be amazed at the difference is service levels. It speaks volumes of how much they care for their customers to provide them with best customer service in the business.

And NO I don't work for Holosun; I just recognized a World Class organization when I see one.