Bought 2 of the si oppressors - Strike Industries SI Oppressor

Bought 2 of the SI Oppressors to match two of the Strike Muzzle Breaks (Jcomp2 & Triple Crown). They come with no instructions or trouble shooting recommendations. So watched a few YouTube videos.
Took the Oppressors out of the box and mounted them and then took them off.
Both of the Oppressors released in the locked/closed position.
Therefore could no longer be opened to be remounted.
Strike was contacted. Phone calls are not offered and emails are only offered demanding RMA information:
Photos of the oppressor, photos of muzzle breaks. description of weapon used. Type and how many rounds fired, copies of the original orders from the retailer, etc.
After 6 sets emails with Strike demanding RMA information, each time requestion new information,
No solution has been offered. Still waiting, it's been a week. They just want more information, half of which served no purpose in determining a fix, as the are not related to the circumstances and offer excuses as to why things are taking so long. One phone call could have establish a solution...60 seconds, verses 12 emails with no solution and a weeks effort. No solution has been offered. Still waiting

This negative review does not have any reflection on Optics planet. They are 5 star and are funding me the the purchase.