Absolute horrible customer service - NCSTAR 3X Magnifier w/Flip to Side QR Mount

after putting this on my rifle while trying to sight it in, the pin that holds it onto the rail came unglued, yes unglued they are trying to super glue a steel pin into an aluminum housing, so it keeps sliding down the rail into my face every shot, i personally called them wanting a full refund and was in a nut shell told i have to keep this or spend a bunch of time returning it over and over they wont even swap out for another optic of the same price, in my opinion if your not trying to refund money or sell something that isnt going to work thats the same as theft since i now have something that doesnt work and cant return it. DO NOT BUY NCSTAR! i cant say that enough, they are crooks and the 2 products i have are junk and wont even work as paper weights........but opticsplanet is amazing i will keep shopping here and i completly understand they are not responsible for the quality control of ncstar, but i would suggest they reconsider selling any of their products cause it could someday come back to bite them as a supplier of ncstar garbage, keep up the good work optics planet