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Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will OpticsPlanet price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- If I order multiple products and some are on backorder, will my in-stock product(s) be shipped before the backorder?
- Canceling a backordered item
- When I will be charged?
- Why did my ammo backorder got canceled?
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Are there any shipping delays?
- Free shipping explained
- U.S. shipping rates
- How do I check when my order is going to arrive before I place an order?
- How do I change the shipping method after I place my order?
- Is it possible to pick up my order from your warehouse?
- OpticsPlanet's international shipping options
- Is there Saturday or early morning delivery on OpticsPlanet?
- Order processing time
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
- My item arrived damaged or was lost
- Why is my order coming from multiple locations? Do you ship from satellite warehouses?
- What to do if my order is incorrect?
- How to correctly enter an address outside the United States?
- Product Pricing and Promotions
- Wishlist explained
- Understanding deal notifications
- OpticsPlanet's promos, rebates, and special offers
- How do I get and use a coupon code?
- Coupon code doesn't work
- OpticsPlanet's price match policy
- Understanding MSRP
- Checking why has the product price changed while in my cart?
- Do you offer a military / law enforcement / first responder discount?
- Unsubscribing from emails and texts
- Gift Certificates, Store Credit, and OP Bucks
- Account Security
- Website Issue
- Online Firearm Sales
What should I do if my order is incorrect?
What if I receive an item that I didn't purchase?
- Please email us at sales@opticsplanet.com with the order number and product code or SKU from the package, a photograph of the item, or a detailed description of the received product. Once this information is provided, a representative will reach out to you with further information regarding the return of the product received.
What should I do if I received the wrong item?
- Please email us at sales@opticsplanet.com with the order number and product code or SKU from the package, a photograph of the item, or a detailed description of the received product. Once this information is provided, a representative will reach out to you with further information regarding the return of the product received.
What should I do if I'm missing a part of an item?
- Please email us at sales@opticsplanet.com or call us at (800) 504-5897 with the order number, the product code for the item that the missing parts claim is in reference to, and please also specify which parts you are missing. Once this information is received on our end, a representative will reach out to you with a resolution.
What should I do if I received someone else's order?
- Please email us at sales@opticsplanet.com or call us at (800) 504-5897 with the order number or tracking number for the shipment received, and a confirmation on whether you received your actual order. Once this information is received on our end, a representative will reach out to you with further information regarding the return of the shipment received.