Help Center
Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will OpticsPlanet price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- If I order multiple products and some are on backorder, will my in-stock product(s) be shipped before the backorder?
- Canceling a backordered item
- When I will be charged?
- Why did my ammo backorder got canceled?
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Are there any shipping delays?
- Free shipping explained
- U.S. shipping rates
- How do I check when my order is going to arrive before I place an order?
- How do I change the shipping method after I place my order?
- Is it possible to pick up my order from your warehouse?
- OpticsPlanet's international shipping options
- Is there Saturday or early morning delivery on OpticsPlanet?
- Order processing time
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
- My item arrived damaged or was lost
- Why is my order coming from multiple locations? Do you ship from satellite warehouses?
- What to do if my order is incorrect?
- How to correctly enter an address outside the United States?
- Product Pricing and Promotions
- Wishlist explained
- Understanding deal notifications
- OpticsPlanet's promos, rebates, and special offers
- How do I get and use a coupon code?
- Coupon code doesn't work
- OpticsPlanet's price match policy
- Understanding MSRP
- Checking why has the product price changed while in my cart?
- Do you offer a military / law enforcement / first responder discount?
- Unsubscribing from emails and texts
- Gift Certificates, Store Credit, and OP Bucks
- Account Security
- Website Issue
- Online Firearm Sales
What is the ETA of my backordered item(s)?
You will receive an estimate based on when the manufacturer can get the item to our warehouse. This is the best estimate and subject to change. We are available to answer questions about the status of your backordered item.
We do our best, in conjunction with our suppliers, to meet or exceed every estimate we provide. Unfortunately, sometimes we aren't able to ship your item in the timeframe we hoped. If this happens, we'll email you to let you know and provide a new ETA if it is available. If you'd like to keep waiting, no action is required - we'll continue working hard to source your item and ship it out to you. If you decide you'd no longer like to wait, you can cancel your order for that item.
Demand for ammunition has greatly increased over the past year and is currently significantly exceeding supply. Unfortunately, that means many out-of-stock orders might experience extended delays. This does not apply to in-stock orders, which will be processed as usual. We are working tirelessly to secure as much inventory as possible, and we have large orders in place with suppliers as we are striving to meet current demand. We do not charge credit cards until orders are ready to ship.
For more information and answers to frequently asked questions about ammunition inventory, orders, and availability, please click here.
Due to volatility and increases in the cost of producing ammunition, we reserve the right to cancel any backorders or orders at any time.