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- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will OpticsPlanet price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- If I order multiple products and some are on backorder, will my in-stock product(s) be shipped before the backorder?
- Canceling a backordered item
- When I will be charged?
- Why did my ammo backorder got canceled?
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Are there any shipping delays?
- Free shipping explained
- U.S. shipping rates
- How do I check when my order is going to arrive before I place an order?
- How do I change the shipping method after I place my order?
- Is it possible to pick up my order from your warehouse?
- OpticsPlanet's international shipping options
- Is there Saturday or early morning delivery on OpticsPlanet?
- Order processing time
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
- My item arrived damaged or was lost
- Why is my order coming from multiple locations? Do you ship from satellite warehouses?
- What to do if my order is incorrect?
- How to correctly enter an address outside the United States?
- Product Pricing and Promotions
- Wishlist explained
- Understanding deal notifications
- OpticsPlanet's promos, rebates, and special offers
- How do I get and use a coupon code?
- Coupon code doesn't work
- OpticsPlanet's price match policy
- Understanding MSRP
- Checking why has the product price changed while in my cart?
- Do you offer a military / law enforcement / first responder discount?
- Unsubscribing from emails and texts
- Gift Certificates, Store Credit, and OP Bucks
- Account Security
- Website Issue
- Suppressor Sales + Silencer Central
- Online Firearm Sales
Documents Needed
How do I submit the required documents for my suppressor purchase?
- After your order is placed with OpticsPlanet, Silencer Central will contact you with instructions for creating your online profile and submitting the required documents and information through their portal.
Why do I need fingerprints and photos?
- Federal law requires identity verification for suppressor transfers. Fingerprints and passport-style photo(s) are part of the ATF application process.
How long does the fingerprint and photo process take?
- The time varies based on the delivery method for your fingerprint kit. This process can take anywhere from 5–20 days, depending on customer participation.
What is ATF Form 4?
- ATF Form 4 is the application used to transfer an NFA-regulated item, such as a suppressor, to an individual or a trust.
- The form can be completed manually or submitted electronically using the ATF eForms system.
What is an eForms account, and why do I need one?
- The ATF eForms system allows for electronic submission and processing of NFA applications, such as suppressor transfers.
- While paper forms are still accepted, using the ATF eForms system can help expedite the transfer process.
What is a CLEO notification?
- Federal law requires notification to your local Chief Law Enforcement Officer (CLEO) when submitting certain NFA applications. Silencer Central will handle this process when required.
How long does it take to receive the documents?
- Document processing times may vary. Silencer Central will notify you when your paperwork is ready for review and signature through their portal.
- You can find more details at NFA Wait Times: Complete Guide 2026.
- To check the current status of NFA processing, visit NFA Status.
What happens if I am having issues with submitting or obtaining documents?
- Please contact Silencer Central directly for assistance. Their team can help resolve issues related to document collection, signatures, fingerprints, portal access, and your order status.
- You can speak with a dedicated Silencer Central representative at 877-752-2615.