Help Center
Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will OpticsPlanet price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- If I order multiple products and some are on backorder, will my in-stock product(s) be shipped before the backorder?
- Canceling a backordered item
- When I will be charged?
- Why did my ammo backorder got canceled?
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Are there any shipping delays?
- Free shipping explained
- U.S. shipping rates
- How do I check when my order is going to arrive before I place an order?
- How do I change the shipping method after I place my order?
- Is it possible to pick up my order from your warehouse?
- OpticsPlanet's international shipping options
- Is there Saturday or early morning delivery on OpticsPlanet?
- Order processing time
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
- My item arrived damaged or was lost
- Why is my order coming from multiple locations? Do you ship from satellite warehouses?
- What to do if my order is incorrect?
- How to correctly enter an address outside the United States?
- Product Pricing and Promotions
- Wishlist explained
- Understanding deal notifications
- OpticsPlanet's promos, rebates, and special offers
- How do I get and use a coupon code?
- Coupon code doesn't work
- OpticsPlanet's price match policy
- Understanding MSRP
- Checking why has the product price changed while in my cart?
- Do you offer a military / law enforcement / first responder discount?
- Unsubscribing from emails and texts
- Gift Certificates, Store Credit, and OP Bucks
- Account Security
- Website Issue
- Suppressor Sales + Silencer Central
- Online Firearm Sales
When do you charge me?
Will I be charged if an item is on backorder?
- No, you will not. We do not capture (collect) funds from credit cards, debit cards, or PayPal before an item is being prepared for shipment. This means that in the case of a backorder, you will not be charged until we have received the item from our supplier and are preparing to ship it to your door. Ammunition orders will be filled and shipped as soon as your inventory is available.
But when I ordered the product, I think you charged me. What was that since you say you don't charge until the product is able to ship?
- We do authorize your payment method during the checkout process to ensure the method you provided is valid. Once we begin processing your order, we void (cancel) the authorization amount for any items that are not in stock. Until your card issuer processes this void, you may see a pending charge from us. This is typically removed within a week. We cannot do anything to speed this process up, but rest assured we did not collect any money from your payment method, regardless of whether you used a credit card, debit card, or PayPal.
- If you have any issues with pending charges showing up for an item that is not in stock, please wait a week, and then contact your card issuer to ensure there is no delay on their end processing the removal of the charge.