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- Order Status
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- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will OpticsPlanet price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- If I order multiple products and some are on backorder, will my in-stock product(s) be shipped before the backorder?
- Canceling a backordered item
- When I will be charged?
- Why did my ammo backorder got canceled?
- Billing Issues
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- Shipping
- Are there any shipping delays?
- Free shipping explained
- U.S. shipping rates
- How do I check when my order is going to arrive before I place an order?
- How do I change the shipping method after I place my order?
- Is it possible to pick up my order from your warehouse?
- OpticsPlanet's international shipping options
- Is there Saturday or early morning delivery on OpticsPlanet?
- Order processing time
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
- My item arrived damaged or was lost
- Why is my order coming from multiple locations? Do you ship from satellite warehouses?
- What to do if my order is incorrect?
- How to correctly enter an address outside the United States?
- Product Pricing and Promotions
- Wishlist explained
- Understanding deal notifications
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- How do I get and use a coupon code?
- Coupon code doesn't work
- OpticsPlanet's price match policy
- Understanding MSRP
- Checking why has the product price changed while in my cart?
- Do you offer a military / law enforcement / first responder discount?
- Unsubscribing from emails and texts
- Gift Certificates, Store Credit, and OP Bucks
- Account Security
- Website Issue
- Suppressor Sales + Silencer Central
- Online Firearm Sales
How do I correctly enter an address outside the United States?
How do I correctly enter an address outside the United States, including U.S. Territories and Military addresses?
- For addresses outside the United States:
- Enter the city name in the "City" field
- Enter the postal code in the "Zip Code" field
- Select the country from the "Country" dropdown field
- Enter the state/province name in the "State" field; leave this field blank if not applicable
- For United States Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands)
- Enter the territory abbreviation in the "State" field
- Enter United States in the "Country" field
- For United States Military addresses:
- Enter Grade/Rank/Rating and full name in the "Name" field
- Enter Unit number, CM Room Number, PSC Number in the "Address" field
- Enter APO/FPO/DPO in the "City" field
- Enter AE/AA/AP/FP in the "State" field
- Enter the Zip code in the "Zip Code" field
- Enter United States in the "Country" field
Are there any restrictions on shipping to APO/FPO/DPO Addresses?
- All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations. Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable. For more information, refer to our Export Policy and Export Restrictions Page.
- For items ordered that are restricted, controlled, or require an Export License, a representative from OpticsPlanet will contact the customer within 48-72 hours to discuss shipping options. Please note, orders that include products on the United States Munitions List (USML), in accordance with the International Traffic in Arms Regulations (ITAR), Title 22, Code of Federal Regulations Part 120-130, can never ship and will be canceled.
- Please note that due to agreements with our suppliers, some brands are restricted from shipping to an APO/FPO/DPO address. However, we are glad to ship this item(s) to you if you provide us with an alternate physical U.S. address. For a full list of affected brands, please see our APO/FPO/DPO Vendor Restrictions Page.