Help Center
Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will OpticsPlanet price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- If I order multiple products and some are on backorder, will my in-stock product(s) be shipped before the backorder?
- Canceling a backordered item
- When I will be charged?
- Why did my ammo backorder got canceled?
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Are there any shipping delays?
- Free shipping explained
- U.S. shipping rates
- How do I check when my order is going to arrive before I place an order?
- How do I change the shipping method after I place my order?
- Is it possible to pick up my order from your warehouse?
- OpticsPlanet's international shipping options
- Is there Saturday or early morning delivery on OpticsPlanet?
- Order processing time
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
- My item arrived damaged or was lost
- Why is my order coming from multiple locations? Do you ship from satellite warehouses?
- What to do if my order is incorrect?
- How to correctly enter an address outside the United States?
- Product Pricing and Promotions
- Wishlist explained
- Understanding deal notifications
- OpticsPlanet's promos, rebates, and special offers
- How do I get and use a coupon code?
- Coupon code doesn't work
- OpticsPlanet's price match policy
- Understanding MSRP
- Checking why has the product price changed while in my cart?
- Do you offer a military / law enforcement / first responder discount?
- Unsubscribing from emails and texts
- Gift Certificates, Store Credit, and OP Bucks
- Account Security
- Website Issue
- Online Firearm Sales
How do I know if you have a product in stock?
How do I know if you have a product in-stock?
- The Check Availability feature is located directly on product pages near the "Add to Cart" button and gives more details on the items' status.
- We recommend checking if product is in stock before adding to cart and checking out.
How do I use the Check Availability feature?
- Once you have located the product of your choice, there will be a section below the "Add to Cart" button that will indicate the product availability. Expand this section for more information about when the product is estimated to ship.
- We use internal data and data provided by our procurement partners to come up with an estimate that gives you an idea of how long before we will be able to ship out an item.
- This feature provides an estimate of shipping time based on a variety of factors and it may take longer than we estimate to ship an item. Some reasons for delays are:
- Restricted item - If the government restricts an item for sale in the United States or for export, it will take a little longer to process.
- Payment verification issues - We routinely verify payment information for the security of our customers.
- Unforeseen delay from a supplier - We work with our suppliers to make sure that we have what you want when you want it, but occasionally suppliers will have unforeseen delays in production or shipment.