What is your return policy?

Are there certain products that can't be returned?

• Any gift certificate issued as a free gift with a qualifying purchase is void upon the return of the qualifying product. The gift certificate will be deemed a return with the product return. If a gift certificate is used upon return, OpticsPlanet reserves the right to refuse the return or refund the customer less the amount of the gift certificate issued.
• All exchanges and returns require the creation of a Return Merchandise Authorization number. For more details, please review our Return and Exchange Instructions.
• Please note certain items may require additional documentation at the time of return. For example, the Automatic Knife Return Certification may be required for certain knife returns.
• OpticsPlanet offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Such federal, state, and/or local laws and regulations are subject to change. In the event of such change, OpticsPlanet reserves the right to deny any return if it is illegal to ship, use, carry, possess, purchase, own, or sell such restricted product. Per our domestic compliance policy, it is ultimately the Customer's responsibility to investigate and ensure that any item is legal to use, carry, possess, purchase and/or own within the Customer's intended federal, state and/or local area.

What is your Return Policy for laboratory products?

• Return of any Laboratory products must be requested within 15 days and returned within 30 days from the receipt of merchandise.
• Return requests for any Laboratory products must be pre-authorized prior to shipping the items back.
• In order to be pre-authorized for a return, customers must fill out the RMA Form for an pre-authorization of the return and an OpticsPlanet Representative will contact the customer by phone or email within 1-3 business days to issue an RMA number and provide further returns instructions if the return is authorized. In pre-authorization cases, a pre-paid shipping label is not available through the RMA Form process but will be emailed to you instead if the return is authorized.
• If certain limitations apply, the authorization may not be approved for a return. These limitations are, but are not limited to:
1. Custom-made or special-order products
2. All chemicals
3. Expired, refrigerated, radioactive or DEA-regulated materials
4. Opened containers or any item NOT in its original manufacturer packaging
• All Returns for Laboratory Products can be subject to a restocking fee of up to 35%.
• OpticsPlanet reserves the right to refuse the Return of any Laboratory products which do not have a pre-authorization.

What is your Return Policy on high-value or high-volume orders? Are there any other items that are considered a Special Return?

• High value returns essentially go through the same process as all other returns through filling out and submitting the RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. Please note that we are unable to accept a return without a completed RMA Request Form. Though they may take a little longer to be processed, this is to ensure the correct product is being returned.