Help Center
Browse Help Topics
- Order Status
- Order History
- Cancel Order
- Cancelling an order
- Knowing if my cancellation was successfully completed? Will I be notified?
- Understanding when an order cannot be cancelled
- Understanding why an order can be cancelled
- Is there a cancellation policy?
- Checking pending charges on my cancelled order
- I found a better price with a competitor, should I cancel my order, or will OpticsPlanet price match?
- Removing items from my order
- Restoring an order
- Inventory Availability
- Backorder
- Understanding the ETA of my backordered item(s)
- Are backorders accepted?
- How to check if the item is in-stock or backordered?
- Do you have any suggestions for replacement options for an item that is not currently in-stock?
- Is it possible to contact your supplier to check on my backordered item?
- What if a product I ordered becomes discontinued?
- If I order multiple products and some are on backorder, will my in-stock product(s) be shipped before the backorder?
- Canceling a backordered item
- When I will be charged?
- Why did my ammo backorder got canceled?
- Billing Issues
- Payments
- Order Returns and Exchanges
- Shipping
- Are there any shipping delays?
- Free shipping explained
- U.S. shipping rates
- How do I check when my order is going to arrive before I place an order?
- How do I change the shipping method after I place my order?
- Is it possible to pick up my order from your warehouse?
- OpticsPlanet's international shipping options
- Is there Saturday or early morning delivery on OpticsPlanet?
- Order processing time
- Can I choose which carrier is used to ship my order?
- Finding information on backorders or preorders
- Can a package be rescheduled or re-routed?
- Shipping details on oversize items
- My item arrived damaged or was lost
- Why is my order coming from multiple locations? Do you ship from satellite warehouses?
- What to do if my order is incorrect?
- How to correctly enter an address outside the United States?
- Product Pricing and Promotions
- Wishlist explained
- Understanding deal notifications
- OpticsPlanet's promos, rebates, and special offers
- How do I get and use a coupon code?
- Coupon code doesn't work
- OpticsPlanet's price match policy
- Understanding MSRP
- Checking why has the product price changed while in my cart?
- Do you offer a military / law enforcement / first responder discount?
- Unsubscribing from emails and texts
- Gift Certificates, Store Credit, and OP Bucks
- Account Security
- Website Issue
- Online Firearm Sales
What are the requirements to return my order?
What are the requirements to return my order?
Unfortunately, OpticsPlanet is unable to accept returns or exchanges for the following:
- Installed goods, e.g., a riflescope mounted and/or assembled onto a firearm
- Oversized items, e.g., gun safes
- Customized or personalized products including, but not limited to, prescription eyewear (please see the RX Prescription Policy for more details)
- Special order items including promotional and corporate merchandise
- Hygienic products, e.g., mouth-blown game calls, personal protective equipment, respirators, and masks
- Hazardous items (as marked on our website)
- Safety products, e.g., climbing gear or helmets
- Food products, e.g., dehydrated foods, MREs, energy consumables, supplements, powders, etc.
- Binary Triggers
- OpticsPlanet is not able to accept returns of ammunition for any reason, and no refunds will be issued for any returned ammunition.
- All items marked as "Final Sale" at time of purchase.
Do you deny returns?
- In order to make sure personal protection items with high demand are available to those who need them most during the current COVID-19 event, no returns will be allowed under any circumstances for any personal protection items, such as protective clothing, masks, face shields, or other protection devices, cleaning supplies, such as sanitizers and disinfectants, thermometers, and other items we provide to medical professionals and the general public to protect their health. We appreciate your understanding.